Privacy Policy

Speech Therapy Warwickshire Limited customer privacy notice:

This privacy notice tells you what to expect us to do with your personal information:

Who are we
An independent Speech and Language Therapy Service trading as Speech Therapy Warwickshire Limited.
Our registered business address is:
8 Jury Street
Warwick
Warwickshire
CV34 4EW
Email – admin@speechtherapywarwickshire.com

What information we collect, use and why

We collect or use the following information to provide speech and language therapy services:

Name, address and contact details
Gender
Date of Birth
Next of kin details including any support networks
Payment details

We collect or use the following personal information for dealing with queries, complaints or claims:

Name, address and contact details
Payment details
Correspondence
Financial transaction information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure - You have the right to ask us to delete your personal information.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
Your right to object to processing - You have the right to object to the processing of your personal data.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide speech and language therapy services, are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Family members or carers
Other health and care providers
Schools, colleges, universities or other education organisations

How long we keep information
All information will be kept securely until your child is 25 years old or if still receiving treatment at the age of 17, until they are 26 years old. After this time all records relating to your child will be destroyed.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Data processors including:

Write Upp http://www.writeupp.com/privacy-policy.pdf. Write Upp is a secure electronic cloud-based system and is compliant with general data protection regulations. Prior to being uploaded to this system documents may be temporarily stored on an encrypted memory stick, which is only accessible via a password held by me. Any paper based personal information such as assessment record forms are stored securely in accordance with the Information Commissioner's Office (ICO) data protection regulations before being scanned and uploaded to your child's record on WriteUpp. Once a paper document has been uploaded the original copy is shredded and disposed of.
Square a payment platform used for online bookings. See here for Square’s Privacy Policy https://squareup.com/gb/en/legal/general/privacy

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

You’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
we have a legal requirement (including court orders) to collect, share or use the data;
On a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

Please note - an executor has been appointed that will handle Speech Therapy Warwickshire Limited’s affairs in the event of the death or incapacity of the company director. The executor will be granted email access and will be able access the personal data held by Speech Therapy Warwickshire Limited. The executor will dispose of all clinical information in a manner that preserves the confidentiality of the record. Confidential paper records will be placed in confidential waste bins and digital records will need to be either physically destroyed or erased to the current standard. All copies of a record, in whatever format, will be destroyed at the same time. However, the executor will ensure all associate therapists working for Speech Therapy Warwickshire Limited receive a copy of the personal information of their customers prior record disposal. The executor will perform an Access Request from WriteUpp case management system and collate the information into a ZIP file which will be downloaded and saved by each therapist.